Return & Exchange Policy
Refund Policy
We want you and your little ones to be delighted with your purchase of Novie and The Alibis: Journey to Earth. If, for any reason, you are not satisfied with your order, we are here to help.
Refund Eligibility:
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To be eligible for a refund, please contact us within 30 days of receiving your order.
How to Request a Refund:
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Please send an email to theuglytakeover@gmail.com with the subject line "Refund Request - [Your Order Number]."
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In the email, include your order number, the reason for the refund, and any relevant details.
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Our team will review your request and respond within [number] business days.
Refund Process:
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Once your refund request is approved, we will initiate a refund to your original method of payment.
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You will receive the credit within 3-5 business days, depending on your card issuer's policies.
Return & Exchange Policy
Return Shipping:
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Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
Damaged or Defective Items:
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If your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or refund.
Contact Information:
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For any questions or concerns regarding your order, please contact us at @theuglytakeover@gmail.com.
Thank you for choosing Novie and The Alibis: Journey to Earth! We appreciate your support and are committed to ensuring your satisfaction with our product.